Complaints Procedure

If you're experiencing disrepair in your home, the first step is to inform your landlord in writing. Be sure to clearly describe the issue, including when it started and how it’s affecting you. This gives your landlord a fair opportunity to assess and resolve the problem, with the expected timeframe depending on how urgent the issue is.

Your landlord should respond and arrange for repairs, or provide a clear reason for any delays. If they fail to act, do not respond, or disagree that repairs are needed, further steps may be necessary to ensure the issue is addressed.

Keeping a record of all communication, taking photographs, and gathering any expert opinions can help build a clearer picture of the problem. Seeking advice and support early on can make a big difference and ensure you understand your rights and options. At Housing Disrepair CIC, we’re here to guide and support you through every stage.